Privacy Policy
Tech Park Systems LLC (“TPS”, “we”, “us”) respects your privacy. This page explains what we collect, why we collect it, and what control you have over your data. We operate in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
If something here isn’t clear, email us at support@tps-uae.com.
What we collect
When you visit tps-uae.com or buy from us, we may collect:
- Account & contact details — name, email, phone, billing and delivery address.
- Order details — what you purchased, payment method (full card numbers are handled and stored by our payment processor, not by us), order history.
- Technical data — IP address, browser type, device info, pages visited, time on site. Collected via cookies and standard analytics tools.
- Communications — messages sent through our contact form, support tickets, or newsletter sign-up.
We don’t collect more than we need, and we don’t ask for sensitive data such as government IDs unless required to fulfil a specific service.
Why we collect it
- To process and deliver your orders.
- To provide installation, maintenance, and after-sales support.
- To improve the website, product range, and customer experience.
- To send marketing emails — only if you opted in. You can unsubscribe at any time.
- To meet legal, tax, and accounting obligations (UAE VAT records, etc.).
How we share it
We do not sell, rent, or trade your personal data. Ever.
We share limited data, only when necessary, with:
- Payment processors to charge your card securely.
- Shipping partners to deliver your order.
- Installation technicians (TPS staff or vetted contractors) when on-site service is part of your purchase.
- Authorities when legally required.
Service providers are only permitted to use your data for the specific task we hire them for.
Cookies & analytics
We use cookies to make the site function correctly, remember your cart, and understand which pages are popular. We use Google Analytics and similar tools. You can manage your cookie preferences via the consent banner shown on your first visit, or directly through your browser settings.
Your rights
Under UAE law, you have the right to:
- Access the personal data we hold about you.
- Correct anything inaccurate or out of date.
- Request deletion (where we are not legally required to retain it).
- Withdraw consent for marketing communications.
- Object to specific uses of your data.
To exercise any of these rights, email support@tps-uae.com. We will respond within 30 days.
Security
We protect your data with SSL encryption on all transactions, restricted internal access, and secure servers. No system is 100% impenetrable, but we treat security as a continuous responsibility — and we will notify you promptly if a breach materially affects your data.
Children
Our website and products are not intended for users under 18. We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us and we will remove it.
Changes to this policy
We update this policy when our practices change. The “Last updated” date above reflects the most recent revision. Material changes will be communicated by email or a prominent notice on the site.
Contact
Tech Park Systems LLC
Dubai, United Arab Emirates
Email: support@tps-uae.com
